Returns & Exchanges
At The Low Tox Project, we want you to be completely satisfied with your sustainable home essentials. If a product doesn't meet your expectations, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original eco-friendly packaging to ensure they are protected during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing